Our Call Center Outsourcing Solutions not only boasts some of the most cutting edge sportsbook technology in the industry but it is also complete with a large staff of fully trained operators ready to attend to you and your customers 24 hours a day

Agent Personnel
We employ a full staff of highly trained professionals to handle all of your sportsbook call center outsourcing needs. They can assist you in every aspect of managing your business, including but not limited to the following:

• Opening Accounts
• Closing Accounts
• Adjusting Limits
• Changing Passwords
• Deposits/Withdrawals
• Credits/Debits
• Casino Transfers
• Line Changes
• Red Figures

Bookmaking Personnel
Customer calls are handled in our Call Center, which employs more than 200 well-trained clerks. All personnel are Costa Rican and well versed in English.

Incoming Calls are processed in order that gives preference to the most experienced clerks. Therefore, the best personnel answer the large majority of calls.

Our training program runs throughout the year as we constantly bring in new people to meet our growing demand. All personnel participate in initial classroom training as well as a continuing course of studies to constantly improve their customer service skills.

VIP Bookmaking Clerks
We also understand that you often have players who need to be handled delicately. Our sportsbook call center outsourcing solutions includes a separate Call Center group staffed by 20 of our overall best clerks who have the experience and training to handle your best players.

VIP supervisor
We understand that problems occasionally arise that need to be handled by a professional (and not just your average call center outsourcing staff). We employ a full staff of VIP Supervisors who are responsible for patrolling the phones as well as the Wagering floor to handle and assist the customers if problems arise while a wager is being placed.